{"id":165015,"date":"2026-01-10T11:51:28","date_gmt":"2026-01-10T08:51:28","guid":{"rendered":"https:\/\/epochtimestr.com\/?p=165015"},"modified":"2026-01-10T15:08:53","modified_gmt":"2026-01-10T12:08:53","slug":"guler-yuzlu-adam","status":"publish","type":"post","link":"https:\/\/epochtimestr.com\/index.php\/guler-yuzlu-adam","title":{"rendered":"G\u00fcler Y\u00fczl\u00fc Adam"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00d6ncelikli sorunlar s\u0131ralamas\u0131 yapsak, liste epey uzun olur san\u0131r\u0131m. Tahamm\u00fcl edebilmek sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde iyi bir form\u00fcl olur diye d\u00fc\u015f\u00fcn\u00fcr\u00fcm hep.<\/p>\n<\/blockquote>\n\n\n\n<p>Kurumlarda, b\u00fcrokratik i\u015flemler esnas\u0131nda, trafikte \u00e7ok kar\u015f\u0131la\u015f\u0131lan durumdur tahamm\u00fcls\u00fczl\u00fck. Telekom, s\u0131k u\u011frad\u0131\u011f\u0131m\u0131z kurumlardand\u0131r. Ve orada bir\u00e7o\u011fumuzun mutlaka stresli anlar\u0131 olmu\u015ftur. K\u0131zmak, ba\u011f\u0131r\u0131p &#8211; \u00e7a\u011f\u0131rmak, i\u015fleri kendimizce halletti\u011fimizi d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcm\u00fcz bir y\u00f6ntemdir. Kar\u015f\u0131m\u0131zdakiyle hi\u00e7 empati yapmadan sayd\u0131r\u0131p dururuz. Memurla tart\u0131\u015fmak kolayc\u0131l\u0131\u011f\u0131na ka\u00e7ar\u0131z; kendimizi rahatlat\u0131n\u0131z ama onun da bizim gibi etten kemikten yarat\u0131ld\u0131\u011f\u0131n\u0131 unuturuz.<\/p>\n\n\n\n<p>Hizmet sekt\u00f6r\u00fcn\u00fcn ana harc\u0131n\u0131 insan olu\u015fturur. Telekom hizmetleri de insan i\u00e7in insan ile yap\u0131l\u0131r. Sizlere bu yaz\u0131mda, T\u00fcrk Telekom Pozcu \u015eubesinde uzman personel olarak \u00e7al\u0131\u015fan Cengiz \u00d6nalan&#8217;dan bahsetmek istiyorum. Y\u0131llard\u0131r tan\u0131r\u0131m Cengiz Bey\u2019i. Kurumda kendisini g\u00fcler y\u00fczl\u00fcl\u00fc\u011f\u00fc, sayg\u0131l\u0131 ve ilgili haliyle hemen fark ettirir.<\/p>\n\n\n\n<p>\u201cBildi\u011fin bir \u015feyi yerine getirmemek, g\u00f6rmezden gelmek, vicdan azab\u0131na yol a\u00e7ar\u201d, onun sevdi\u011fi ve motivasyon buldu\u011fu bir s\u00f6z\u00fcd\u00fcr. Ve ard\u0131ndan bir di\u011fer g\u00fczel \u00f6zl\u00fc s\u00f6z\u00fc hat\u0131rlar ve &#8220;\u0130nsanlara iyi davranman\u0131n maliyeti yoktur.&#8221; diyerek ba\u015flar mesaisine.<\/p>\n\n\n\n<p>Cengiz \u00d6nalan Tarsus do\u011fumludur. \u0130lk-ortaokulu ve liseyi Tarsus\u2019ta tamamlad\u0131ktan sonra, Eski\u015fehir Anadolu \u00dcniversitesi &#8211; \u0130ktisadi ve \u0130dari \u0130limler Fak\u00fcltesini bitirmi\u015ftir. Efsane Ba\u015fkan Prof. Y\u0131lmaz B\u00fcy\u00fcker\u015fen\u2019in \u00f6\u011frencisi olmu\u015ftur. Okul sonras\u0131, Marmaris\u2019te tur rehberli\u011fi alan\u0131nda \u00e7al\u0131\u015ft\u0131. Ard\u0131ndan Tarsus, Kas\u0131m Ekenler \u0130lkokulunda vekil \u00f6\u011fretmenlik yapt\u0131. 1999 y\u0131l\u0131nda T\u00fcrk Telekom m\u00fc\u015fteri ili\u015fkilerinde memur olarak i\u015fe ba\u015flad\u0131. 14 Kas\u0131m 2005&#8217;deki \u00f6zelle\u015ftirmeyi izleyen y\u0131llarda uzman personel oldu.<\/p>\n\n\n\n<p>Atat\u00fcrk Park\u0131\u2019n\u0131n kar\u015f\u0131s\u0131ndaki o bildik Akdeniz Telekom M\u00fcd\u00fcrl\u00fc\u011f\u00fcnde g\u00f6reve ba\u015flad\u0131\u011f\u0131nda, ba\u015f\u0131 hep kalabal\u0131kt\u0131. \u0130nsanlara yard\u0131m ediyordu. O d\u00f6nem &#8220;Ba\u015far\u0131s\u0131 Taktir G\u00f6r\u00fcyor&#8221; ba\u015fl\u0131kl\u0131 yaz\u0131yla bas\u0131na konu oldu. \u00d6nalan, \u201cS\u0131ramatik uygulamas\u0131 hen\u00fcz yoktu. Kuyruk sistemi s\u0131k s\u0131k stresli, gergin anlar yarat\u0131rd\u0131. Ben de \u00e7\u00f6z\u00fcmler \u00fcreten, stresli ortamlar\u0131 yat\u0131\u015ft\u0131ran konumdayd\u0131m. Bir g\u00fcn \u00e7ok sinirli bir m\u00fc\u015fterimize sakin \u015fekilde yakla\u015ft\u0131\u011f\u0131mda, onun bana d\u00f6nerek \u2018Senin bu sakinli\u011fin beni daha da sinirlendiriyor.\u2019 demesini hi\u00e7 unutamam.\u201d diyerek eski y\u0131llarda ya\u015fad\u0131\u011f\u0131 olay\u0131 b\u00f6yle an\u0131ms\u0131yor.<\/p>\n\n\n\n<p>2008&#8217;de eski Mu\u011fdat Postanesi yerindeki, Pozcu \u015eubesine atand\u0131. Cengiz bey Pozcu Ofisinin bir\u00e7ok vatanda\u015f taraf\u0131ndan hala Mu\u011fdat Postanesi olarak bilindi\u011fini s\u00f6yl\u00fcyor. Pozcu Ofisi a\u011f\u0131rl\u0131kl\u0131 olarak Yeni\u015fehir-Mezitli b\u00f6lgelerine hitap ediyor ve ana faaliyet konular\u0131n\u0131, ev-i\u015fyeri telefonu, internet, nakil, devir, yeni abonelik, tahsilat vb. i\u015flemler olu\u015fturup, m\u00fc\u015fterilerin sorunlar\u0131na \u00e7areler aran\u0131yor!<\/p>\n\n\n\n<p>\u015eirket &#8220;ko\u015fulsuz, \u015farts\u0131z m\u00fc\u015fteri memnuniyeti&#8221; alt\u0131n kural\u0131 ile hizmet \u00fcretmeye \u00e7al\u0131\u015f\u0131yor. Ve hizmet i\u00e7i e\u011fitimlerle personeli ve hizmetleri s\u00fcrekli geli\u015ftirmek pe\u015finde. Elbette ana harc\u0131n\u0131 insan\u0131n olu\u015fturdu\u011fu bu sekt\u00f6rde, sorunlar da yok de\u011fil. \u0130\u015f hacmi s\u00fcrekli artan Telekom, \u015fimdilerde \u015fehrimize gelen m\u00fcltecilere de hizmet vermek durumunda. Tabii dil sorunu \u00f6nemli; fakat Cengiz Bey\u2019in okuldan bu yana iyi derecedeki \u0130ngilizcesi, ileti\u015fim kurmakta azami yarar sa\u011fl\u0131yor. Suriyeli vatanda\u015flar\u0131n sorunlar\u0131na \u00fcretti\u011fi \u00e7\u00f6z\u00fcmler nedeniyle, Suriye Sosyal Toplulu\u011fu taraf\u0131nda te\u015fekk\u00fcr belgesiyle onurland\u0131r\u0131lm\u0131\u015f.<\/p>\n\n\n\n<p>Cengiz Beyin etraf\u0131 kalabal\u0131k, masas\u0131 dolu. Sohbetimiz hep b\u00f6l\u00fcnerek ilerliyor!<\/p>\n\n\n\n<p>\u201cEve bir telefon ba\u011flatmak i\u00e7in 10 sene beklenildi\u011fi y\u0131llardan, g\u00fcn\u00fcm\u00fcz\u00fcn 4G\u2019li-5G\u2019li standartlara ve global \u00e7apta eri\u015filebilirli\u011fin ba\u015f d\u00f6nd\u00fcr\u00fcc\u00fc h\u0131z\u0131n\u0131, hep birlikte keyifle takip ediyoruz. \u0130\u015ftigal etti\u011fimiz alan t\u00fcm insanlara hitap ediyor ve hayat\u0131n \u00f6nemli par\u00e7as\u0131n\u0131 olu\u015fturuyor diyerek \u015fu me\u015fhur hadis ile sonland\u0131r\u0131yor sohbetimizi; \u2018Kolayla\u015ft\u0131r\u0131n\u0131z, g\u00fc\u00e7le\u015ftirmeyiniz, m\u00fcjdeleyiniz, nefret ettirmeyiniz.\u2019\u201d<\/p>\n\n\n\n<p><em>Bu yaz\u0131 ilk olarak 25 Haziran 2015 tarihinde Inovatif Haber sitesinde yay\u0131nlam\u0131\u015ft\u0131r. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00d6ncelikli sorunlar s\u0131ralamas\u0131 yapsak, liste epey uzun olur san\u0131r\u0131m. Tahamm\u00fcl edebilmek sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde iyi bir form\u00fcl olur diye d\u00fc\u015f\u00fcn\u00fcr\u00fcm hep. Kurumlarda, b\u00fcrokratik i\u015flemler esnas\u0131nda, trafikte \u00e7ok kar\u015f\u0131la\u015f\u0131lan durumdur tahamm\u00fcls\u00fczl\u00fck. Telekom, s\u0131k u\u011frad\u0131\u011f\u0131m\u0131z kurumlardand\u0131r. Ve orada bir\u00e7o\u011fumuzun mutlaka stresli anlar\u0131 olmu\u015ftur. K\u0131zmak, ba\u011f\u0131r\u0131p &#8211; \u00e7a\u011f\u0131rmak, i\u015fleri kendimizce halletti\u011fimizi d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcm\u00fcz bir y\u00f6ntemdir. Kar\u015f\u0131m\u0131zdakiyle hi\u00e7 empati yapmadan sayd\u0131r\u0131p [&hellip;]<\/p>\n","protected":false},"author":14001,"featured_media":161038,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Cengiz \u00d6nalan","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"Sizlere bu yaz\u0131mda T\u00fcrk Telekom Pozcu \u015eubesinde uzman personel olarak \u00e7al\u0131\u015fan Cengiz \u00d6nalan'dan bahsetmek istiyorum.","_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":"","_yoast_wpseo_focuskw_text_input":""},"categories":[9170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>G\u00fcler Y\u00fczl\u00fc Adam - The Epoch Times TR<\/title>\n<meta name=\"description\" content=\"Sizlere bu yaz\u0131mda T\u00fcrk Telekom Pozcu \u015eubesinde uzman personel olarak \u00e7al\u0131\u015fan Cengiz \u00d6nalan&#039;dan bahsetmek istiyorum.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/epochtimestr.com\/index.php\/guler-yuzlu-adam\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00fcler Y\u00fczl\u00fc Adam - 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